 |
Categories |
 |
|
|
|
 |
Quick Find |
|
|
|
Information |
|
|
|
|
| Shipping & Returns |
 |
|
|
Where do you ship to?
At this time, Earth Circle Creations is only able to ship to the United States. We look forward to serving our friends abroad in the very near future.
How long before I get my order?
All merchandise we have in stock is shipped within 24 to 48 hours of the receipt of your order, except on holidays or weekends. Orders for merchandise that we do not have in stock are usually placed with our suppliers within 24 hours of receiving your order. These suppliers usually ship within 24 hours of receiving our purchase order unless they are on backorder. We will notify you of any unusual delay. You will receive a tracking number if we have shipped by a method and from a supplier that allows us to use this feature. As a general rule, please allow up to two weeks to receive your order. Your order is important to us, and if you have not received your order in a reasonable amount of time, please let us know so that we may investigate and correct the situation. We value each and every customer`s order.
What is your return policy?
If you are unsatisfied with your purchase for any reason, you may contact us within 10 days of receipt for exchange or store credit upon approval, minus shipping and handling. There may be a 10% restocking fee applied to your return. You will be informed of any restocking fee when you receive your return approval.
For safety reasons, we cannot accept returns of loose or bulk herbs, soaps or bottles with broken safety seals.
My item was broken and everything leaked, what do I do?
While we attempt to pack our shipment as securely as we can to insure against breakage, there may unforeseeable problems in shipping we cannot predict and the end result is your item has been damaged or broken.
If your item is damaged during shipping, please notify us using the form at http://www.earthcirclecreations.com/contact_us.php indicating that your order has been damaged or broken during shipping. We will arrange with you to ship your damaged item back to us for inspection and upon receipt, will ship you a replacement item ASAP. Please pack your item in a box with the same care with which it was shipped to you. Items that were not damaged by the shipper will be returned to you with no credit given.
We cannot reimburse shipping charges on most returned items. We keep our shipping costs as low as possible to cover the cost of processing, packing and shipping orders, so once an order is shipped the shipping and handling fee has been absorbed.
Once your return is authorized, please pack your item in a padded envelope or box with the same care with which it was shipped to you. Items not received in resalable condition that were not damaged by the shipper will be returned to you with no credit given.
|
|
|
|
|
|
| 0 items |
|
|
|
|
Bestsellers |
|
|
|
| There are currently no product reviews |
|
|
|
|
Languages |
|
|
|
Currencies |
|
|
|
